Last updated: 20 June 2026

This Privacy Policy explains how Homeopathy with Eilís collects, uses, stores and protects your personal information when you visit this website, contact us, enquire about a consultation, or receive homeopathic support.

Homeopathy with Eilís is committed to respecting your privacy and handling your personal information with care, confidentiality and transparency.

1. Who we are

This website is operated by:

Homeopathy with Eilís
Practitioner: Eilís Conneely
Website: homeopathywitheilis.ie
Email: eilisconneely85@gmail.com

For the purposes of data protection law, Homeopathy with Eilís is the data controller for the personal information collected through this website and during consultations.

2. Information we collect

We may collect personal information when you:

  • complete a contact form
  • submit a consultation enquiry
  • book or enquire about an appointment
  • contact us by email, phone or WhatsApp
  • attend an in-person or online consultation
  • communicate with us before or after an appointment

The information we collect may include:

  • your first name and last name
  • your email address
  • your phone number
  • your preferred contact method
  • details of your enquiry
  • appointment preferences, such as preferred days, times or format
  • whether the consultation is for you, your child or another family member
  • the age of the person needing support
  • information about the concern you would like support with
  • how long the concern has been present
  • any additional details you choose to provide
  • consultation notes and relevant health history shared during appointments

If you choose to share health-related information with us, this may include details about symptoms, wellbeing, lifestyle, emotional health, sleep, digestion, medication, supplements, medical history or other relevant personal circumstances.

3. Special category health data

Some of the information you share with us may be health-related. Under data protection law, health information is treated as special category personal data, which means it requires extra care and protection.

We only collect health-related information when it is relevant to your enquiry or consultation, and where you have chosen to provide it. This information is used to understand your individual situation and provide appropriate homeopathic support.

4. How we use your information

We use your personal information to:

  • respond to your enquiry
  • contact you about appointments
  • arrange in-person or online consultations
  • provide homeopathic care and follow-up support
  • keep appropriate consultation records
  • communicate with you before and after appointments
  • manage payments, invoices or appointment administration
  • meet legal, insurance, professional or record-keeping obligations
  • maintain the security and proper functioning of the website

We do not sell your personal information.

5. Our lawful basis for using your information

We rely on different lawful bases depending on how and why your information is used.

For general enquiries, we use your information to respond to your request and communicate with you.

For consultation enquiries and appointments, we use your information to take steps before providing a service and to provide the service you have requested.

For health-related information, we rely on your explicit consent and the information you choose to share with us for the purpose of receiving homeopathic support.

We may also process some information where necessary for legitimate business purposes, such as keeping records, managing appointments, maintaining website security, or responding to legal or insurance requirements.

6. Children and family enquiries

Homeopathy with Eilís offers support for children and families. Where a consultation or enquiry relates to a child, the information should normally be provided by a parent or legal guardian.

We ask that parents or guardians only provide information that is relevant to the enquiry or consultation. Children’s information is treated with particular care and confidentiality.

7. How long we keep your information

We keep personal information only for as long as necessary for the purpose it was collected.

General contact enquiries may be kept for a reasonable period so that we can respond and manage follow-up communication.

Consultation records and health-related information may be kept for longer where needed for professional, insurance, legal or record-keeping reasons.

When information is no longer needed, it will be securely deleted or anonymised where appropriate.

8. How we store and protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include secure email accounts, password protection, access controls, secure website systems and careful handling of consultation records.

However, no method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Who we may share your information with

We only share personal information where necessary and appropriate.

This may include:

  • website hosting and technical service providers
  • email or communication providers
  • booking, form or website software providers
  • payment or banking providers, where relevant
  • professional advisers, insurers or legal advisers, where necessary
  • regulatory, legal or public authorities, if required by law

Where possible, only the minimum necessary information is shared.

We do not share your health information for marketing purposes.

10. WhatsApp, email and online communication

If you contact us by WhatsApp, email or another online communication method, your information may also be processed by the provider of that service.

Please be aware that email and messaging services may not be fully secure. Avoid sending highly sensitive information by email or WhatsApp unless you are comfortable doing so.

11. Website cookies and analytics

This website may use cookies or similar technologies to help the site function properly, improve performance, remember preferences, protect the website from misuse, or understand how visitors use the site.

Some cookies are necessary for the website to work. Others, such as analytics or marketing cookies, should only be used where appropriate consent has been given.

You can control cookies through your browser settings. If a cookie banner is used on this website, you can also manage your preferences there.

12. Links to other websites

This website may contain links to external websites or services, such as WhatsApp, Google Maps or other third-party platforms.

We are not responsible for the privacy practices or content of external websites. You should review their privacy policies before sharing personal information with them.

13. Your data protection rights

Under data protection law, you have rights in relation to your personal information. These may include the right to:

  • request access to the personal information we hold about you
  • ask for incorrect or incomplete information to be corrected
  • ask for your information to be deleted, where applicable
  • ask us to restrict how we use your information
  • object to certain types of processing
  • withdraw consent where we rely on consent
  • request a copy of your information in a portable format, where applicable
  • make a complaint to the Irish Data Protection Commission

Some rights may be limited where we have a legal, professional, insurance or legitimate reason to keep certain records.

14. Withdrawing consent

Where we rely on your consent to process your information, you may withdraw that consent at any time.

Withdrawing consent will not affect any processing that took place before consent was withdrawn. It may, however, affect our ability to provide ongoing homeopathic support if the information is needed for that purpose.

15. Complaints

If you have any concerns about how your personal information is handled, please contact us first so we can try to resolve the matter.

You also have the right to contact the Irish Data Protection Commission, which is the supervisory authority for data protection in Ireland.

16. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the website, services, legal requirements or how we handle personal information.

The latest version will always be available on this website.

17. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Homeopathy with Eilís
Practitioner: Eilís Conneely
Email: eilisconneely85@gmail.com
Website: homeopathywitheilis.ie